For a while now I've been singing the praises of Apple, Inc. I love my Mac. It's stable and lovely. And, until recently, I've loved my iPod. They do what I need them to do.
This spring, the left channel of my iPod started going all fuzzy. The channel would come and go, and as time went by it got worse. Keep in mind, this began to happen after nearly two years of continuous use. And by continuous use, I mean nearly every hour of every day the iPod was playing or charging. I figure, on average, it was playing music 8 hours per day. Also, I'm not the most gentle person when it comes to the treatment of gizmos (electronic or otherwise).
With the impending schooner trip coming up, I wanted to have my iPod fully functioning by the time I leave. So, I sent it in for repairs. These repairs are covered under the AppleCare program (read: extended warranty). I sent the iPod in, and today received a brand new one as a replacement.
I had just begun to sing further praises of Apple when I tried to boot up the brand new iPod. The silver apple of death appeared against a black background and would not budge. I tried all manor of tricks to get it to boot, to no avail. I called Apple again to tell them my replacement needed to be replaced. Mandy, the slueth she is, discovered a Mac store near our apartment. I told the person that I wanted to bring the iPod to the store instead of waiting for the return box to arrive, send it back, then wait for another possible lemon to arrive.
In short, we drove to the store, showed the iPod to a Mac Genius (how arrogant is that?) and got a replacement that actually works.
I'm still singing the praises of Apple because I love the iPod and its reliability. I hope that them sending out broken iPods as replacements for broken iPods is rare and isolated incident. Either way, my music is playing out of both speakers and I'm happy as can be.